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Ref no. JOB038573 Print this job Add to My favorite jobs
Accenture Services Pvt. Ltd. Contact Person
http://accenture.com Mr Ashish Bhushan
Rating . 
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About the Company

Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance. With approximately 170,000 people in 49 countries, the company generated net revenues of US$19.70 billion for the fiscal year ended Aug. 31, 2007. Its home page is www.accenture.com.

  
 
 
 
Company address Divyashree Techno Park,  
  SEZ 36/2, Kundanahalli Village,  
  Whitefield,Bangalore 560066
  India  

 

Job Title

WFM-ANALYST

 
Available positions 1 Career level Management/Superviser
Industry IT Enabled Services/BPO Education level –
Occupation Analysts & Researchers Work experience 0-1 – 8 Years
Location Mumbai 1st language English
Job type – 2nd language –
Annual salary Negotiable Nationality –
Date posted 16-09-08
      9 months 2 weeks 4 days ago
           
           
Job description
  • Main objective is Optimum Utilization of available Manpower & Resources.
  • Proper Scheduling of Manpower in a transparent Manner. Manpower planning in such a way so that the maximum output can be achieved from available resources.
  • Ensuring Maximum AL, Minimum Idle %age and Calls forecasting in accurate manner.
  • Single Source of Data for all other Department.
  • We ensure that every CCE gets the accurate salary & PMI (Performance Monthly Incentive).
  • We ensure that calls are recorded for every single agent i.e. we get the ids configured in proper queues in Verint.
  • Publishing Weekly Rosters for different circles with service level, shrinkage %, Answering level, call flow, idle % and AHT targets.
  • Key target to achieve the SERVICE LEVEL Targets with the available manpower.
  • Forecasting calls on previous weeks call pattern.

 

Key Skills

 

Certifications

 

Security Clearance